SHIPPING, RETURNS & FAQ

When shopping online, we all have questions once in a while. Below, we have compiled the most frequently asked questions. If you don’t find your answer, please contact us.

 

Shipped with LOVE from 219 Mott St. 

SHIPPING

Where does Bag-all ship to/from? 

All orders from Bag-all.com are packed and shipped from our store on Mott Street in New York. We have an amazing (& small) team who pack & ship as quickly as possible! We ship to everywhere in the US, as well as internationally. If you are located outside USA, please check if there is a Bag-all store closer to where you live. Ordering from a local Bag-all ensures quicker deliveries and can help avoid custom fees. Bag-all has stores in New York, Paris and Stockholm, and office in Kuwait with local websites.

What does my order ship in?

Smells like mushroom? Thats right! When we say we are plastic free, we mean it. All orders are shipped on our compostable mailers made of mushrooms that can be biodegraded into organic fertilizer! Pretty cool right? 

When can I expect my order? 

Once we have lovingly packed the order, we send a follow-up email that provides you all the tracking so you can follow along your packages journey to you! Then, we hand the package over to the third party carrier of your choice. At check out you will get to decide which carrier you want to use, and how quickly you want your order. Please note that there currently are delays with USPS shipping within the United States. If you are in a rush, choose a different carrier

Where is my order? 

At Bag-all we do our best to make sure your order arrives to you as perfect as we sent it out. Unfortunately, once the package leaves us it is in  the couriers hands. If you choose USPS, keep in mind that the package may be left outside your door or by your mailbox. If you are worried that your package may get lost, please choose another shipping option with a signature. Also, consider adding the affordable insurance option with Route that we offer at checkout. If your package gets lost or damaged with USPS or any other third party carrier, Bag-all, can unfortunately not file a claim in your name, this will need to be done by yourself, nor can Bag-all replace the items in this circumstance. If you do have the Route insurance a claim can easily be filed in their app.

Where is my (International) order? 

For International orders, please note that if you choose the USPS option, your package can only be tracked to the US border. Once your package leaves the US, it can no longer be tracked. If you choose the USPS option, Bag-all is not responsible for your package after it has left the US. Meaning, if your package gets lost outside of the US, we will not refund or replace it. To insure that you can track your package all the way to your door, please choose the Fedex, DHL or UPS option. Local customs and taxes may occur on International orders. These fees are paid by the customer directly to your local customs. Please check what the rules are in your county before ordering.

RETURNS

How can I make a return? 

If you wish to make a return or an exchange, please email storenyc@bag-all.com with your name, order number and inquiry.

What is the return policy?

You have 30 days from the delivery date to request an exchange and 14 days from the delivery date to request a refund. Your original shipping cost will not be refunded. *All monogrammed items and items on sale are final sale and cannot be returned or exchanged.

A quick heads up: to make a successful return, we just need the item(s) you are returning in new, unused condition and in their original packaging.

For refunds, we will send you a prepaid postage label. You will be able to download and print this. There is a flat fee of $10 for return shipping and handling; it will be deducted from your total refund amount. 

What should I do if I receive a damaged item? 

We are very sorry this happened, and we will work quickly to resolve the issue. If you’ve received an item that is damaged or received the wrong item, please contact storenyc@bag-all.com, and we will address this immediately. To expedite the process, please include a photo in an email. Please note: Bag-all is not responsible for damages incurred by shipping couriers. Please report your damaged item no more than 10 days after you have received it. 

What should I do if I have an issue with my order?

We are very sorry this happened, and we will work quickly to resolve the issue. If you have an issue with your order, you will need to file a claim with storenyc@bag-all.com 14 days from the day your package was delivered. 

FAQ

What does it mean when an item is marked as preorder?

When a product is marked pre-order, it means we don’t yet have it in stock in the US. Pre-orders are a way to guarantee you will receive your new item that may not be ready yet! When you place a preorder, it won’t be shipped immediately to you. They will ship out as soon as they arrive at our warehouse. 

Ordering a gift for someone else? 

When ordering a gift, be sure to enter your email address to receive all summary information, but enter the recipient’s name and shipping information.  If you also want to include a handwritten note, In the "gift note" section on the cart write the message of with what you want the note to say.

Can I order a custom bag? 


We can help you make bags in various sizes, colors and designs. For more information about how to order customized bags, CLICK HERE. The minimum for custom printed bags are 300 pieces. For custom order requests reach out to haley@bag-all.com. 


If you want to personalize just a few bags we offer monogramming, ribbon changes and other add-on items. Read more HERE. There is no minimum for personalizing bags with monogram.

What are my payment options?

We accept PayPal, Visa, MasterCard, Discover, American Express, and Afterpay.


When using Afterpay, you are given the option to split up your payment in 4 interest free installments. 

The first installment is due on the day of the purchase and the following installments are collected every two weeks. In 6 weeks, your order is paid off in full.


As long as the payments are made on time, this service is interest free.*Terms and conditions do apply.

Can I change my order?

Since we ship your order within 12-24 hours please e-mail us at storeynyc@bag-all.com as quickly as possible if you need to change your order. We will always do our best to make sure you’ll get what you need.

How do I care for my bags?

Bag-all's gift bags, tote bags, organizing and travel bags should be hand washed or machine wash on cold. My cases collection and World traveler totes should all be spot cleaned. Tip! Baby wipes are fantastic to use for removing stains. 

All bags should air dry flat and be ironed on low heat on the opposite side of the print. Store the bags flat with the bottom folded between uses so the bags are ready to be used – and reused – over and over again.


Still have Questions?

We are available via email everyday, 12PM-7PM EST.

Contact Us: 

storenyc@bag-all.com