When shopping online, we all have questions once in a while. Below, we have compiled the most frequently asked questions. If you don’t find your answer, please contact us.


Shipped with LOVE from 219 Mott St. 


Where does Bag-all ship to/from? 

All orders from are packed and shipped from our store on Mott Street in New York. We have an amazing (& small) team who pack & ship as quickly as possible! We ship to everywhere in the US, as well as internationally. If you are located outside USA, please check if there is a Bag-all store closer to where you live. Ordering from a local Bag-all ensures quicker deliveries and can help avoid custom fees. Bag-all has stores in New York and Paris, and office in Kuwait with local websites.

What does my order ship in?

Smells like mushroom? Thats right! When we say we are plastic free, we mean it. All orders are shipped on our compostable mailers made of mushrooms that can be biodegraded into organic fertilizer! Pretty cool right? 

When can I expect my order? 

All orders are processed, verified, and shipped in the order they were received. We will get them packed and ready to go within 5 business days, but normally sooner. (During holidays and sales, shipping is up to 10 days due to the increase in volumes of orders.) We pack and ship from our small store on 219 Mott Street in New York, not from a warehouse. Our team works as fast as they can to get the order to you!

Once we have lovingly packed the order, we send a follow-up email that provides you all the tracking information. The package is then handed over to the third party carrier you chose at checkout. You get to choose which carrier you want to use and how quickly you want the item to be shipped. However, keep in mind that the processing time of the order will be the same, regardless of the shipping type you choose. 

Where is my order? 

Track your order with the tracking number supplied in your confirmation email and/or text.

At Bag-all we do our best to pack your order perfectly! Once the package leaves our location it is in the shipping providers hands and we no longer have control of the package. Therefore, we can unfortunately not be responsible for orders that get lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. 

If you choose USPS, keep in mind that the package may be left outside your door or by your mailbox. If you are worried that your package may get lost, please choose another shipping option with a signature. We also urge you to not uncheck the box with the affordable insurance option from Route, offered at checkout. Route will refund the order if the package is lost or damaged by your carrier. Bag-all, can unfortunately not file a claim in your name, this will need to be done by yourself, nor can Bag-all replace the items in this circumstance. If you do have the Route insurance a claim can easily be filed in their app.

Where is my (International) order? 

For International orders, please note that if you choose the USPS option, your package can only be tracked to the US border. Once your package leaves the US, it can no longer be tracked. If you choose the USPS option, Bag-all is not responsible for your package after it has left the US. Meaning, if your package gets lost outside of the US, we will not refund or replace it. To insure that you can track your package all the way to your door, please choose the Fedex, DHL or UPS option. Local customs and taxes may occur on International orders. These fees are paid by the customer directly to your local customs. Please check what the rules are in your county before ordering.


How can I make a return? 

If you wish to make a return or an exchange, please email with your name, order number and inquiry.

What is the return policy?

We will gladly accept your return for a Store credit within 30 business days. Policy Is Strictly Enforced. *All monogrammed items and items on sale are final sale and cannot be exchanged. 

If you for any reason change your mind about the products you purchased, we are happy to exchange them. However, you will need to send the product you want to exchange back to us, and pay for a return shipping label so that we can send you the products you wish to change.


A quick heads up: to make a successful exchange, we need the item(s) you are returning in new, unused condition and in their original packaging.

For exchanges, we will send you a prepaid postage label. You will be able to download and print this. There is a flat fee of $10 for return shipping and handling.

What should I do if I receive a damaged item? 

We are very sorry this happened, and we will work quickly to resolve the issue. If you’ve received an item that is damaged or received the wrong item, please contact, and we will address this immediately. To expedite the process, please include a photo in an email. Please note: Bag-all is not responsible for damages incurred by shipping couriers. Please report your damaged item no more than 10 days after you have received it. 

What should I do if I have an issue with my order?

We are very sorry this happened, and we will work quickly to resolve the issue. If you have an issue with your order, you will need to file a claim with within 3 days from the day your package was delivered. 


What does it mean when an item is marked as preorder?

When a product is marked pre-order, it means we don’t yet have it in stock in the US. Pre-orders are a way to guarantee you will receive your new item that may not be ready yet! When you place a preorder, it won’t be shipped immediately to you. They will ship out as soon as they arrive at our warehouse. 

Ordering a gift for someone else? 

When ordering a gift, be sure to enter your email address to receive all summary information, but enter the recipient’s name and shipping information.  If you also want to include a handwritten note, In the "gift note" section on the cart write the message of with what you want the note to say.

Can I order a custom bag? 

We can help you make bags in various sizes, colors and designs. For more information about how to order customized bags, CLICK HERE. The minimum for custom printed bags are 300 pieces. For custom order requests reach out to 

If you want to personalize just a few bags we offer monogramming, ribbon changes and other add-on items. Read more HERE. There is no minimum for personalizing bags with monogram.

What are my payment options?

We accept PayPal, Visa, MasterCard, Discover, American Express, and Afterpay.

When using Afterpay, you are given the option to split up your payment in 4 interest free installments. 

The first installment is due on the day of the purchase and the following installments are collected every two weeks. In 6 weeks, your order is paid off in full.

As long as the payments are made on time, this service is interest free.*Terms and conditions do apply.

Can I change my order?

Since we ship your order within 12-24 hours please e-mail us at as quickly as possible if you need to change your order. We will always do our best to make sure you’ll get what you need.

If your product has already been shipped, or you have already received the items and you change your mind bout the products you purchased, we are happy to exchange them. However, you will need to send the product you want to exchange back to us, and pay for the return shipping label so that we can send you the products you wish to change.

How do I care for my bags?

Bag-all's gift bags, tote bags, organizing and travel bags should be hand washed or machine wash on cold. My cases collection and World traveler totes should all be spot cleaned. Tip! Baby wipes are fantastic to use for removing stains. 

All bags should air dry flat and be ironed on low heat on the opposite side of the print. Store the bags flat with the bottom folded between uses so the bags are ready to be used – and reused – over and over again.

Still have Questions?

We are available via email everyday, 12PM-7PM EST.

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