Where does Bag-all ship to/from?
All orders from Bag-all.com are packed and shipped from our store on Mott Street in New York. We have an amazing (& small) team who pack & ship as quickly as possible! We ship to everywhere in the US, as well as internationally. If you are located outside USA, please check if there is a Bag-all store closer to where you live. Ordering from a local Bag-all ensures quicker deliveries and can help avoid custom fees. Bag-all has stores in New York and Paris, and office in Kuwait with local websites.
What does my order ship in?
Smells like mushroom? Thats right! When we say we are plastic free, we mean it. All orders are shipped on our compostable mailers made of mushrooms that can be biodegraded into organic fertilizer! Pretty cool right?
When can I expect my order?
All orders are processed, verified, and shipped in the order they were received. We will get them packed and ready to go within 5 business days, but normally sooner. (During holidays and sales, shipping is up to 10 days due to the increase in volumes of orders.) We pack and ship from our small store on 219 Mott Street in New York, not from a warehouse. Our team works as fast as they can to get the order to you!
Once we have lovingly packed the order, we send a follow-up email that provides you all the tracking information. The package is then handed over to the third party carrier you chose at checkout. You get to choose which carrier you want to use and how quickly you want the item to be shipped. However, keep in mind that the processing time of the order will be the same, regardless of the shipping type you choose.
Where is my order?
Track your order with the tracking number supplied in your confirmation email and/or text.
At Bag-all we do our best to pack your order perfectly! Once the package leaves our location it is in the shipping providers hands and we no longer have control of the package. Therefore, we can unfortunately not be responsible for orders that get lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.
If you choose USPS, keep in mind that the package may be left outside your door or by your mailbox. If you are worried that your package may get lost, please choose another shipping option with a signature. We also urge you to not uncheck the box with the affordable insurance option from Route, offered at checkout. Route will refund the order if the package is lost or damaged by your carrier. Bag-all, can unfortunately not file a claim in your name, this will need to be done by yourself, nor can Bag-all replace the items in this circumstance. If you do have the Route insurance a claim can easily be filed in their app.
Where is my (International) order?
For International orders, please note that if you choose the USPS option, your package can only be tracked to the US border. Once your package leaves the US, it can no longer be tracked. If you choose the USPS option, Bag-all is not responsible for your package after it has left the US. Meaning, if your package gets lost outside of the US, we will not refund or replace it. To insure that you can track your package all the way to your door, please choose the Fedex, DHL or UPS option. Local customs and taxes may occur on International orders. These fees are paid by the customer directly to your local customs. Please check what the rules are in your county before ordering.