SHIPPING, RETURNS & FAQ

When shopping online we all have questions once in a while. Below we have compiled the most frequently asked questions. If you don’t find your answer please contact us

SHIPPING

At check out your shipping will automatically be calculated and you will get the option to choose which form of shipping you prefer. For International orders please note that if you choose the USPS option your package can only be tracked to the US border. Once your package leaves the US it can no longer be tracked. If you choose the USPA option Bag-all is not responsible for your package after it has left the US. Meaning if your package gets lost outside the US we will not refund or replace it.To insure you can track your package all the way to your door, please choose the Fedex, DHL or UPS option. Local customs and taxes may occur on International order. These fees are paid by the customer directly to you local customs. Please check what the rules are in your county before ordering.


If you are located outside USA, please check if there is a Bag-all store closer to where you live. Ordering from a local Bag-all ensures quicker deliveries and can help avoiding custom fees. Bag-all has offices in Stockholm, Sydney and Kuwait with local websites. Please click buttons below to go there!

RETURNS

Bag-all will accept returns of any unused items for any reason within 30 days of the purchase, no questions asked. However, products that have been personalized with a monogram can not be returned. 


There is no reimbursement for the shipping nor for the return shipping. Please return your items together with order numberto: 


Bag-all Store, 219 Mott Street, New York, NY 10012 USA


When the items have been received at our store, we will refund the card you used to make the purchase.


In the case of a defected item, please send a picture of your defected items and include your order number to: storenyc@bag-all.com. 

FREQUENTLY ASKED QUESTIONS

CARE INSTRUCTIONS

Bag-all's gift bags, tote bags, organizing and travel bags should be hand washed or machine wash on cold. My cases collection and World traveler totes should all be spot cleaned. Tip! Baby wipes are fantastic to use for removing stains. 


All bags should air dry flat and be ironed on low heat on the opposite side of the print. Store the bags flat with the bottom folded between uses so the bags are ready to be used – and reused – over and over again.

CUSTOMIZE BAGS

We can help you make bags in various sizes, colors and designs. For more information about how to order customized bags, click “About” and then “Custom”. The minimum for custom printed bags are 300 pieces.


If you want to personalize just a few bags we offer monogramming, ribbon changes and other add-on items. Read more under the tab “Shop - Monogram/Personalize”. There is no minimum for personalizing bags with monogram.

When do you ship?

We pack and ship 7 days a week. Most likely your order will get packed within 12-24 hours of you placing your order. Once it is packed and ready to go, you will get an e-mail with a tracking number. 


The orders are picked up daily Monday through Saturday. 


If you have not received your tracking information and it has been over 2 business day, please contact us at 

(917) 690 5070 or at 

info@bag-all.com.

WHAT ARE MY PAYMENT OPTIONS?

We accept PayPal, Visa, MasterCard, Discover and American Express.

How do I order a gift for someone ELSE ?

When ordering a gift, be sure to enter your email address to receive all summary information, but enter the recipient’s name and shipping information. If you also want to include a handwritten note, email us at storenyc@bag-all.com with what you want the note to say and reference to your order number. 

CAN I change my order?

Since we ship your order within 12-24 hours please e-mail us at storeynyc@bag-all.com as quickly as possible if you need to change your order. We will always do our best to make sure you’ll get what you need.

INTERNATIONAL ORDERS

International packages will typically take 8-17 working days to arrive to their destination when choosing the cheapest option: First Class International Package with USPS. Please note that if you choose this option Bag-all unfortunately cannot be responsible for your package after it has left the US. This is due to the fact that we cannot track it. 


To insure you can track your package all the way to your door, please choose the trackable DHL, Fedex or UPS options.With all trackable options, Bag-all will be responsible for the order until it is in your hands. If something happens along the way we will refund or replace it. 


 lease feel free to email us, storenyc@bag-all.com, or give us a call +1(917)6905070 if there is anything we can further assist you with. 

WHAT ARE THE SHIPPING OPTIONS?

At check out you will get the option to choose which shipping method you prefer. You will see the shipping prices and expected delivery time after you have provided your address. 

But don’t worry, you are not committed to purchasing anything until you press the Pay button.

WORK AT BAG-ALL

If you would like to work at Bag-all please send along your resume and a personal letter to info@bag-all.com. 

We are always looking for new talent to grow together with us.  

CUSTOM & TAXES

When ordering from a country outside USA, local customs and taxes may occur. These needs to be paid by the customer. Please check with your customs before ordering to get information on local fees.