SHIPPING, RETURNS & FAQ

All orders from bag-all.com are packed and shipped from our fulfillment center in California. Our team works closely with our fulfillment partner to ensure orders are processed and shipped as quickly as possible.

We ship throughout the United States and to many international destinations. If you are located outside the U.S., we recommend checking whether our European store is closer to you. Ordering from the nearest Bag-all location may result in faster delivery times and can help reduce customs fees and import charges.

Bag-all currently ships from California, USA and Paris, France.

At Bag-all, we are committed to reducing unnecessary waste and minimizing our environmental impact.

Most orders are shipped in compostable mailers made from mushroom-based materials. These mailers are designed to break down naturally and can be composted after use.

We are proud to use plastic-free packaging whenever possible as part of our ongoing commitment to more sustainable shipping practices.

All orders are processed, verified, and shipped in the order they are received.

We strive to have your order packed and ready for shipment within three business days. Once your order has been shipped, it will be handed over to the carrier selected at checkout and delivered based on the shipping method you choose.

Once your order has been packed, you will receive a confirmation email with tracking information.

If you need your order by a specific date, please contact us at info@bag-all.com or +1 (917) 900-7799 before placing your order. We will do our best to accommodate your request.

Please note that once an order has been handed over to the shipping carrier, we are unable to expedite delivery. For shipping delays or delivery updates, we recommend contacting the carrier directly using the tracking information provided.

Once your order has shipped, you will receive a confirmation email and/or text message with tracking information. You can use this information to follow your package’s journey and check its delivery status.

At Bag-all, we take great care in packing every order. Once your package has been handed over to the shipping carrier, delivery is managed by the carrier and is no longer under our control.

Please ensure that your shipping address is entered correctly at checkout. Bag-all is not responsible for packages that are lost in transit, delivered to an incorrect address provided by the customer, or unclaimed or refused shipments.

If you select USPS, please note that your package may be delivered to your mailbox or left outside your door. If you are concerned about package security, we recommend selecting a shipping option that requires a signature upon delivery.

We strongly recommend purchasing Shipping Protection at checkout. Shipping Protection provides coverage for packages that are lost, stolen, or damaged during transit. If you purchased Shipping Protection, claims can be filed directly through the Shipping Protection portal.

Please note that Bag-all cannot file claims on your behalf or replace items lost by the shipping carrier. For questions regarding the status of your shipment, please contact the carrier directly using the tracking information provided.

International delivery times vary depending on the shipping method and destination country. Once your order has been shipped, you will receive tracking information by email and/or text message.

If you choose USPS as your shipping method, please note that tracking may be limited once the package leaves the United States. To track your shipment all the way to its destination, we recommend selecting FedEx, DHL, or UPS at checkout.

Please note that once your package has been handed over to the shipping carrier, Bag-all is unable to control or expedite the delivery process. We are also unable to contact foreign postal services or local customs authorities on your behalf.

International orders may be subject to duties, taxes, and customs fees charged by your local government. These charges are the responsibility of the customer and are not included in your order total. We recommend checking your country’s import regulations before placing an order.

For added protection, we recommend purchasing Shipping Protection at checkout. Shipping Protection provides coverage for packages that are lost, stolen, or damaged during transit. Claims can be filed directly through the Shipping Protection portal.

If you would like to return an item for store credit or request an exchange, please contact us at info@bag-all.com or +1 (917) 900-7799.

To help us process your request, please include:
• Your name
• Your order number
• A brief reason for the return or exchange
• A photo of the item, if it is defective

Returns and exchanges must be approved before being sent back.

You have 30 days from the date of delivery to request a return for store credit or an exchange.

Please note that all personalized items are final sale and cannot be returned or exchanged.

Items must be unused, with original tags attached, and returned in their original packaging. Returns and exchanges must be approved before being sent back.

Returns
Bag-all offers store credit for eligible returns made within 30 days of delivery.

To request a return, please contact us at info@bag-all.com or +1 (917) 900-7799. Please include:
• Your order number
• A brief reason for the return
• A photo of the item (if it is defective)

Return shipping costs for non-defective items are the responsibility of the customer.

Exchanges
If you would like to exchange an item, please contact our customer service team at info@bag-all.com or +1 (917) 900-7799.

To be eligible for an exchange, items must be returned in new, unused condition with original tags attached and in their original packaging. Please include your order number, name, shipping address, and a note indicating which item(s) you would like to receive in exchange.

Please send your return package to:
Bag-all
353 Bleecker Street
New York, NY 10014

If you have any questions, please do not hesitate to contact us.

If you receive a damaged item or the wrong item, please contact us at info@bag-all.com or +1 (917) 900-7799 as soon as possible.

To help us resolve the issue quickly, please include:
• Your order number
• A photo of the item(s)

We will replace defective items reported within 30 days of the delivery date.

Please note that Bag-all is not responsible for loss or damage caused by shipping carriers. We strongly recommend purchasing Shipping Protection at checkout. Shipping Protection provides coverage for packages that are lost, stolen, or damaged during transit. Claims can be filed directly through the Shipping Protection portal.

Bag-all offers replacements for defective products reported within 30 days of the delivery date.

This policy covers manufacturing defects only and does not apply to normal wear and tear, accidental damage, or damage caused by misuse.

To request a replacement, please contact us at info@bag-all.com or +1 (917) 900-7799 and include your proof of purchase along with a description of the issue.

At Bag-all, we take great pride in the quality and craftsmanship of our products. Every item is thoughtfully designed and carefully made to provide years of everyday use.

Bag-all offers a One-Year Limited Warranty against manufacturing defects from the original date of purchase.

What Is Covered
This Limited Warranty covers manufacturing defects that affect the functionality of the product under normal use, including:
• Defective stitching
• Manufacturing-related zipper or hardware failure
• Material defects resulting from the manufacturing process

If we determine that your product has a covered manufacturing defect, Bag-all will, at our sole discretion:
• Repair the product;
• Replace it with the same item, if available;
• Replace it with a comparable product if the original style has been discontinued; or
• Issue store credit.

What Is Not Covered
This Limited Warranty does not cover:
• Normal wear and tear resulting from everyday use
• Cosmetic wear, including fading, stains, scratches, pilling, or discoloration
• Damage caused by misuse, accidents, overloading, improper storage, or improper care
• Damage caused during travel or by third-party carriers
• Damage caused by pets, sharp objects, or other external factors
• Products that have been altered or repaired by anyone other than Bag-all

This Limited Warranty applies for one (1) year from the original date of purchase.

Please note that personalized or monogrammed products are covered only for manufacturing defects. Because they are custom-made, personalized items cannot be returned or exchanged due to customization.

Warranty Claims
To submit a warranty claim, please email info@bag-all.com and include:
• Your order number or proof of purchase
• Photos clearly showing the issue
• A brief description of the problem

Our Customer Care team will review your claim and respond as soon as possible.

Legal Notice
This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state, province, or territory.

When an item is marked as Pre-order, it means the product is on its way to us, but is not yet available for immediate shipment to our customers. Placing a Pre-order RESERVES the item for you, and your order will ship as soon as it arrives at our fulfillment center.

The estimated arrival date is listed beside the product. Please note that this date is approximate and may change due to the global situation currently causing shipping delays.

For questions about a Pre-order item, please contact us at info@bag-all.com.

Sales Bin items are offered at a significantly reduced price due to minor imperfections, such as small monogram errors or slight manufacturing defects. These imperfections do not affect the overall functionality of the product.

All Sales Bin items are final sale and cannot be returned, exchanged, or refunded.

Please note that the product shown in the photos is the exact item you will receive. We recommend reviewing all images and product description carefully before placing your order.

If you’re sending a gift directly to someone, please enter your email address at checkout so you can receive all order updates and tracking information. Be sure to enter the recipient’s name and shipping address for delivery.

If you would like to include a gift note, simply add your message in the “Gift Note” section of the cart. We will include it with your order.

Yes. We can create custom bags in a variety of sizes, colors, and designs.

The minimum order quantity for custom printed bags is 200 pieces. For custom order inquiries and more information, please contact custom@bag-all.com.

If you would like to personalize a smaller quantity of bags, we also offer monogramming. There is no minimum order requirement for monogrammed items.

We accept PayPal, Visa, Mastercard, Discover, American Express, Apple Pay, and Afterpay.

When using Afterpay, you can split your purchase into four interest-free installments. The first payment is due at checkout, and the remaining payments are automatically charged every two weeks.

As long as payments are made on time, no interest will be charged.

Please note that Afterpay is subject to eligibility requirements and additional terms and conditions may apply.

We process and ship most orders within 24 hours. If you need to make a change to your order, please contact us as soon as possible at info@bag-all.com or +1 (917) 900-7799. We will do our best to accommodate your request.

Unfortunately, once an order has been processed or shipped, we are unable to make changes to it.

If you would like to exchange an item after receiving your order, we are happy to help. Please note that customers are responsible for all shipping costs associated with exchanges, including return shipping and shipping of the replacement item.

Our gift bags, tote bags, and organizing bags can be hand washed or machine washed on a gentle cycle.

Bag-all products are printed using eco-friendly, water-based inks. Because these inks are free from plastic-based materials, some fading may occur over time with repeated washing.

Our cases collection, Eco Velvet products, and all products with a lining should be spot cleaned only. For small stains, baby wipes can be an effective cleaning solution. Avoid machine washing Eco Velvet products, as it may affect the texture and appearance of the fabric.

Our cotton products are made from 100% natural cotton and may wrinkle after washing. We recommend air drying them flat and ironing on low heat from the reverse side of the print if needed. Over time, the fabric will become softer with use.

Our nylon products are made from 100% recycled nylon and can be machine washed. They air dry quickly, but should not be tumble dried, as heat may cause shrinkage.

To help maintain their shape, store your bags flat between uses.