WHEN SHOPPING ONLINE, WE ALL HAVE QUESTIONS ONCE IN A WHILE. BELOW, WE HAVE COMPILED THE MOST FREQUENTLY ASKED QUESTIONS. IF YOU DON’T FIND YOUR ANSWER, PLEASE CONTACT US.

SHIPPING

Where does Bag-all ship to/from? 

All orders from Bag-all.com are packed and shipped from our warehouse in Brooklyn, New York. We have an amazing (& small) team who pack & ship as quickly as possible! We ship to everywhere in the US, as well as internationally. If you are located outside USA, please check if our EU store is closer to you. Ordering from a local Bag-all ensures quicker deliveries and can help avoid custom fees. Bag-all ships from New York and Paris.

What does my order ship in?

Smells like mushroom? Thats right! When we say we are plastic free, we mean it. All orders are shipped on our compostable mailers made of mushrooms that can be biodegraded into organic fertilizer! Pretty cool right?

When can I expect my order? 

All orders are processed, verified, and shipped in the order they were received. We strive to get your order packed and ready within 48 hours. Your order will then get to you with the speed you choose for your shipping at checkout.

Once we have lovingly packed the order, we send a follow-up email that provides you all the tracking information. The package is handed over to the third party carrier you chose at checkout. Keep in mind that you get to choose which carrier you want to use and how quickly you want the carrier to transport your order. If you have a rush order, please email storenyc@bag-all.com to see how quickly your order can be ready to ship.

Where is my order? 

After going through with your purchase you will receive a tracking number in your confirmation email and/or text. You can use this to track your order.

At Bag-all we do our best to pack your order perfectly! Once the package leaves our location it is in the shipping providers hands and we no longer have control of the package. Therefore, we can unfortunately not be responsible for orders that get lost in shipping, incorrectly supplied addresses, or unclaimed/refused packages. 

If you choose USPS, keep in mind that the package may be left outside your door or by your mailbox. If you are worried that your package may get lost, please choose another shipping option with a signature. We also urge you to not uncheck the box with the affordable insurance option from Route, offered at checkout. Route will refund the order if the package is lost or damaged by your carrier. Bag-all, can unfortunately not file a claim in your name, this will need to be done by yourself, nor can Bag-all replace the items in this circumstance. If you do have the Route insurance a claim can easily be filed in their app.

Where is my (International) order? 

For International orders, please note that if you choose the USPS option, your package can only be tracked to the US border. Once your package leaves the US, it can no longer be tracked. To insure that you can track your package all the way to your door, please choose the Fedex, DHL or UPS option. Local customs and taxes may occur on International orders. These fees are paid by the customer directly to your local customs. Please check what the rules are in your county before ordering. Also consider buying the affordable Route insurance at checkout. 

What if I get a damaged product?

We strongly recommend customers add the inexpensive shipping insurance offered at checkout to cover misplaced packages.

At Bag-all the customer’s satisfaction is paramount. If your purchased product needs repair due to damage, please contact our customer support at storenyc@bag-all.com with a detailed description and images of the issue.

Customers are responsible for shipping the damaged product to our repair facility, covering both the outbound and return shipping costs. Payment for return shipping must be made before the repaired product is shipped back to you.

Please do not hesitate to contact us at storenyc@bag-all.com if you have any questions or concerns. Thank you for choosing Bag-all

RETURNS

How can I make a return?

If you wish to make a return for store credit or an exchange, please email storenyc@bag-all.com with your name, order number and inquiry.

What is the return policy?

You have 30 day from the date of delivery to request an exchange or initiate a return for store credit. *All monogrammed items are final sale and cannot be exchanged or returned.

Returns:

Bag-all offers a store credit on all returns made within 30 days from date of delivery or in store purchase. Please email storenyc@bag-all.com with you order number to initiate a return for store credit.

Exchanges:

Please inquire with our customer service email storenyc@bag-all.com regarding exchanges.

A quick heads up: to make a successful exchange, we need the item(s) you are returning in new, unused condition. Also make sure to include your order number, your name and adress, and a note stating which items you wish to replace with. 

The package should be shipped to:
Bag-all
17 Herkimer Place
Brooklyn, NY 11216

Insurance and other issues

If you’ve received an item that is damaged or received the wrong item, please contact storenyc@bag-all.com, and we will address this immediately. To expedite the process, please include a photo in your email. We will replace a defective item within 30 days of the delivery date. Please note: Bag-all is not responsible for damages incurred by shipping couriers. We strongly encourage all customers to purchase the inexpensive insurance through route which is offered at checkout. Damages incurred during shipping and lost packages are covered by Route. The claim is filed directly with route.

FAQ

What does it mean when an item is marked as preorder?

When a product is marked pre-order, it means we don’t yet have it in stock in the US. Pre-orders are a way to guarantee you will receive your new item that may not be ready yet! When you place a preorder, it won’t be shipped immediately to you. They will ship out as soon as they arrive at our warehouse. 

Ordering a gift for someone else? 

When ordering a gift, be sure to enter your email address to receive all summary information, but enter the recipient’s name and shipping information.  If you also want to include a handwritten note, In the "Order note" section on the cart write the message of with what you want the note to say.

Can I order a custom bag? 

We can help you make bags in various sizes, colors and designs. For more information about how to order customized bags, CLICK HERE. The minimum for custom printed bags are 200 pieces. For custom order requests reach out to custom@bag-all.com. 

If you want to personalize just a few bags we offer monogramming. There is no minimum for personalizing bags with monograms.

What are my payment options?

We accept PayPal, Visa, MasterCard, Discover, American Express, Apple Pay and Afterpay.

When using Afterpay, you are given the option to split up your payment in 4 interest free installments. 
The first installment is due on the day of the purchase and the following installments are collected every two weeks. In 6 weeks, your order is paid off in full.

As long as the payments are made on time, this service is interest free.*Terms and conditions do apply.

Can I change my order?

Since we normally ship your order within 24 hours please e-mail us at storenyc@bag-all.com as quickly as possible if you want to change your order. We will always do our best to make sure you’ll get what you need. If your order has already been processed we are sorry but we can not change your order by that time.

If you want to exchange products when you receive them you can do so, but you will have to pay for shipping both ways.

How do I care for my bags?

Bag-all's gift bags, tote bags and organizing bags should be hand washed or machine washed on the hand wash program. All our products are printed with eco-friendly, water based, colors as we do not want to use plastic based colors. Since the colors are natural the print will fade a little bit with each wash. My cases collection and totes should all be spot cleaned. Tip! Baby wipes are fantastic to use for removing stains.

Our products are made of 100% natural cotton, which means they will become wrinkled if washed in a machine. Let the bags air dry flat and then iron them on low heat on the opposite side of the print. They become super soft over time:) Store the bags flat with the bottom folded between uses so the bags are ready to be used – and reused – over and over again.

SHIPPED WITH LOVE FROM BROOKLYN FULFILLMENT CENTRE